Overview

The IT User Support Intern will be a part of the Information Technology User Support team and will have a hands-on frontline experience with all things IT. The primary function will be to assist with client machine setups and user profile configurations, upgrades, etc. under the direct supervision of the IT User Support Manager. Projects and duties will be tailored to skills and interests of the intern but may also include:

  • Follow documented operating procedures and customer service guidelines for Help Desk support.
  • Receive, process and respond to Help Desk tickets received from ticketing system.
  • Effectively troubleshoot and solve desktop hardware and software issues.
  • Provide support and troubleshooting for Everence employees’ requests while establishing issue priorities and expediting resolutions.
  • Provide support for Microsoft Office products, Windows environments, and various other software needs as assigned.
  • Assist Help Desk with asset management.
  • Eliminate and/or recycle outdated equipment and software

REQUIREMENTS:

  • Currently pursuing a bachelor’s degree in computer/information technology, or other relevant focus
  • Highly relational with exceptional customer service including being courteous and respectful; ability to work with different types of personalities
  • Highly organized, disciplined in time management and possess a sense of urgency
  • Ability to identify and solve problems effectively
  • Interest in IT aspects and able to pick up technical concepts quickly
  • Ability to lift up to 20 pounds and move equipment

Please email your cover letter and resume to hr@everence.com. This position is 20-25 hours Jan-April 2025 and then 40 hours for 12 weeks starting in May 2025.

About Everence Financial

Everence is a place where employees can experience meaningful work while sharing their talents for the greater good. We seek to be an organization that nurtures a diverse workforce by fostering inclusion, sensitivity, understanding and mutual respect among employees. As an employer of choice, we offer employees a pleasant, safe, efficient work environment; use of advanced technology; growth opportunities; professional development; and a rewarding benefit package.

We offer banking, insurance, investments, asset management, financial planning and other financial services with community benefits and stewardship education. Everence serves individuals, organizations and congregations that share the stewardship principle that all we are and all we have are from God (Psalm 24) – a historic biblical belief of Mennonite/Anabaptist Christians. Everence products and services are comprehensive and open to anyone who is interested in practicing stewardship that aligns with our founding values.